Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for all orders. Delivery times may vary depending on your location and current order volume.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Additional customs fees or import taxes may apply depending on your country's regulations.
Can I modify or cancel my order after placement?
Order modifications or cancellations are only possible within 1 hour of placement, as we process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes.
Products & Sizing
How do I choose the right size for sweaters and dresses?
We provide detailed size charts for each product category. Please refer to the specific product page for measurements. Our sizing is consistent across all sweater and dress collections to help you find the perfect fit.
Are your trousers and skirts true to size?
Yes, our trousers and skirts are designed to be true to size. We recommend checking the waist and length measurements provided in the size guide for each specific item to ensure optimal fit.
What materials are used in your suits?
Our suits are crafted from high-quality materials including wool blends, polyester, and viscose. Each product description specifies the exact fabric composition and care instructions.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Returns must be in original condition with all packaging. Final sale items are not eligible for return.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment details on our servers.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer styling advice for your clothing items?
Absolutely! Our fashion experts can provide styling suggestions for our sweaters, dresses, trousers, skirts, and suits. Contact us at [email protected] with your style preferences, and we'll be happy to assist.
